| Author | Message | ||
| Scott Syltebo (bonesrad)
Junior Username: bonesrad Post Number: 13 Registered: 5-2002 |
I wish it didn't have to come to this, as I don't really think this is the appropriate forum to express my personal issues with Alembic, but I've been left with little choice. As I posted earlier, I recently purchased 97-10554, a Series II 5 string. To date, it has to be the most incredible bass I've ever played. To dot all the I's and cross all the T's, I've wanted to obtain the different documents relating to this bass for registering and insuring purposes, and general information on construction, history, and specifications. Over the last two months I've left at least 5 emails and 1 phone message to obtain this information. Of these, I received only one response from Mica, which on Aug. 5, she said she would send me the necessary documents. So far, I've received nothing. Additionally, I emailed today with a technical support question on a problem that arose with my system last night. To be honest with you, I'll be very surprised if anybody bothers responding to it. I've never dealt with any company in the business world that has been so inattentive to customer inquiries. I guess it's possible that since I've been a used market purchaser, I'm more of a "second class citizen" in the eyes of Alembic. It really pains me to post this thread, as I truly love the products Alembic manufactures. However, this has been an extremely frustrating experience on what I would have assumed, a pretty simple info exchange. I'm just hoping this post might finally get the ball rolling on my request. Best Wishes, Scott | ||
| Mica Wickersham (mica)
Moderator Username: mica Post Number: 227 Registered: 6-2000 |
The green light indicates the power supply's power supply is functioning, and the problem is likely not in the DS-5R. If the fuse is blown,the green light will not come on. The only things we can think of is the 5-pin connector on the bass may have a broken pin or the cable itself may be broken. One test you can perform is to plug the bass in the way you originally did with the 5-pin cable and then connect the 1/4" output on the bass end only. This will use the batteries for the power and the 5-pin for the output. If you get no output then, this will confirm the problem is not in the power supply. You'll want to inspect the cable and connector (especially on the bass side) carefully. If you still can't determine the problem, you can send the cable to us to eliminate it as the source of your troubles before tearing the bass apart or sending it in for servicing. There is no charge to evaluate an Alembic product new or used to determine the cause / scope of the problem you encounter. If you have an urgent need in the future I invite you to telephone us. Fridays are very busy for a small company such as ours. I do apologize for causing you this frustration. ------------------------------------- Date: Fri, 30 Aug 2002 11:18:15 -0400 From: "Syltebo, Scott" To: "'mica@alembic.com'" <mica@alembic.com> Subject: RE: Series II 97-10554 [The following text is in the "iso-8859-1" character set] [Your display is set for the "US-ASCII" character set] [Some characters may be displayed incorrectly] Mica, I'm still looking forward to receiving the information listed in the email chain below. On a different subject, I had a curious thing happen with my bass rig last night that I'm hoping you might be able to shed some light on. Here's what I'm running, in the order of the chain: Alembic Series II 5 DR-5S Bass: F-1X Treble: Fender Princeton Chorus (Chain Ends) Y Split signal from Full Range Out to SF-2 (Channels A & B) Stewart World 1.2 Power Amp (Stereo) 2 Eden 4 x 10 cabs (Chain ends) I've had this configuration running the last couple of nights and I love the possibilities. When I got home from work last night, I fired up the system and plunked around a bit, everything working fine. Family duties called soon after so I had to put down the bass. I shut down the Princeton and the Stewart Power amps, but the left the F-1X, DR-5R, and SF-2's up and running. I disconnected the 5 pin cable from the bass, but left it plugged into the DR-5R. After a couple of hours passed, I went back to my system to plunk around again. All power lights were on and things looked normal. However, this time, no signal whatsoever was being sent to the preamps. I tried reconnecting the 5 pin cables at both ends, jiggled them a little, and still nothing. Then I tested the signal from the 1/4" jack on the Series II and everything appeared to work just fine (each pickup switch setting sounded fine). The problem appears to be coming from the 5 pin connection, DR-5R region. The weird thing is that this is a totally out of the blue occurence. Can you or somebody in your support department give me any ideas on what might be happenning? Is there a breaker on the DR-5R that might have tripped, yet still leaving the power light on? If you or your staff could respond to this email address or my home address, ###@###.com , as soon as possible, I would greatly appreciate it. Thanks for your help and have a fine Labor Day. Scott Syltebo | ||
| Scott Syltebo (bonesrad)
Junior Username: bonesrad Post Number: 14 Registered: 5-2002 |
Mica, I really appreciate your attention to this matter. Thanks for the troubleshooting advice. Scott |
