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wolverinebass
New
Username: wolverinebass

Post Number: 1
Registered: 11-2013
Posted on Tuesday, December 17, 2013 - 1:55 pm:   Edit Post

Hi,

A while back I sent a customer service email (#410) through the website. After re-sending it to most of the emails on the site 6 weeks later and a few phone calls later I still haven't had a reply and need some help. I appreciate that people are busy but my bass needs some TLC.

I need some replacement adjustable nut screws as the middle one on my Stanley Clarke has fallen out. Also I need to replace a tuning peg but as my bass is 12 years old I figured I should probably replace them all.

Also the tailpiece has started to tarnish over the last few years. As my bass is from 2001 I believe that this is possibly due to the thickness of brass issue described elsewhere.

Happy to provide my serial number and all that jazz, but I'd be really grateful for a reply as to how much this would cost as well as shipping to the UK.

Cheers
Andy
mica
Moderator
Username: mica

Post Number: 8077
Registered: 6-2000
Posted on Tuesday, December 17, 2013 - 5:20 pm:   Edit Post

We are changing over our ISP and I think the helpdesk email replies aren't going through :-( I will put a note to just email me directly on the help page until the changeover is complete.

The tuning pegs with the Alembic "A" are backordered now, expecting them in about a month or so. The tailpiece is solid brass, so it's quite thick. You'll have to remove the polyester coating (probably best by sanding then buffing) in order to polish.

Meanwhile, look for an email with some details from my email address.
wolverinebass
New
Username: wolverinebass

Post Number: 2
Registered: 11-2013
Posted on Wednesday, December 18, 2013 - 2:45 am:   Edit Post

Thanks Mica!! You're a star!! Have emailed you this morning.

Cheers
Andy
wolverinebass
New
Username: wolverinebass

Post Number: 3
Registered: 11-2013
Posted on Wednesday, January 22, 2014 - 1:28 pm:   Edit Post

Hi,

I appreciate that this might have got lost in the Christmas rush, but I haven't received the screws and I think that my emails aren't getting through or whatever as I haven't had any replies.

If you can email me and let me know if they've been sent and if the gold tuners are in stock and if so, how I might order them.

Cheers
Andy
mica
Moderator
Username: mica

Post Number: 8097
Registered: 6-2000
Posted on Wednesday, January 22, 2014 - 2:15 pm:   Edit Post

Wishful thinking on my part! I received your email on Sunday, and I guess I didn't read it carefully enough, because I understood exactly the opposite that you had received the screws. I'll have to resend them, sorry.

I'll have to send it again, and I'm still waiting on the tuners for now. I heard last it might be another 4-5 weeks, I had to resubmit my artwork.
zlvoljaf
New
Username: zlvoljaf

Post Number: 1
Registered: 1-2014
Posted on Wednesday, January 22, 2014 - 4:18 pm:   Edit Post

Hello, Mica!
I bought a bass that does not have adjustment screws in the nut. This is Alembic Europa 6 serial 94U8404.

In my country, these screws buy quite impossible. All I hope is only for you. I wrote to you on mail, but unfortunately the answer is not received. Can you sell and send me these screws?

PS. Previously I have you already bought two knobs and a potentiometer for my first Alembic.
mica
Moderator
Username: mica

Post Number: 8098
Registered: 6-2000
Posted on Wednesday, January 22, 2014 - 6:34 pm:   Edit Post

Marat - I just checked my spam filter for your message and found it there. Is the address you sent to me still valid? If not, please email me again with the shipping address exactly as it should appear on the shipping label (I've added you so that it won't go to spam now).
mica
Moderator
Username: mica

Post Number: 8099
Registered: 6-2000
Posted on Wednesday, January 22, 2014 - 6:54 pm:   Edit Post

Andy - I popped another envelope in the post box down the street when I went to lunch with my dad. Yes, we go to lunch at all weird hours.
zlvoljaf
New
Username: zlvoljaf

Post Number: 2
Registered: 1-2014
Posted on Wednesday, January 22, 2014 - 10:09 pm:   Edit Post

Thank you, Mica!

I sent the message to mica@alembic.com
wolverinebass
New
Username: wolverinebass

Post Number: 4
Registered: 11-2013
Posted on Thursday, January 23, 2014 - 2:19 am:   Edit Post

Thanks Mica! Greatly appreciated.
mica
Moderator
Username: mica

Post Number: 8102
Registered: 6-2000
Posted on Thursday, January 23, 2014 - 6:22 pm:   Edit Post

Marat - I didn't see the new email. Can you resend it?
zlvoljaf
New
Username: zlvoljaf

Post Number: 3
Registered: 1-2014
Posted on Friday, January 24, 2014 - 3:40 pm:   Edit Post

Mica, I send it again. Maybe it was again blocked by a spam filter?
mica
Moderator
Username: mica

Post Number: 8104
Registered: 6-2000
Posted on Friday, January 24, 2014 - 7:38 pm:   Edit Post

I got two emails from you today, thanks. You should have a reply from me as well.
zlvoljaf
New
Username: zlvoljaf

Post Number: 4
Registered: 1-2014
Posted on Monday, January 27, 2014 - 6:42 pm:   Edit Post

Mica, I sent you another message, please look it up in a spam filter.
mica
Moderator
Username: mica

Post Number: 8109
Registered: 6-2000
Posted on Tuesday, January 28, 2014 - 1:27 pm:   Edit Post

I think you aren't getting my messages in reply. I sent you the little parts as a gift - there is no charge for them. Enjoy!
zlvoljaf
New
Username: zlvoljaf

Post Number: 5
Registered: 1-2014
Posted on Tuesday, January 28, 2014 - 7:37 pm:   Edit Post

Thank you very much!
justino
New
Username: justino

Post Number: 1
Registered: 1-2014
Posted on Friday, January 31, 2014 - 10:01 am:   Edit Post

Hi Mica, I've been trying to get mails through for a while too. I'd like to buy a tuner when they're in.

Thanks,
Justin
mica
Moderator
Username: mica

Post Number: 8119
Registered: 6-2000
Posted on Friday, January 31, 2014 - 6:10 pm:   Edit Post

They aren't in yet, Jusin. I'm hoping for a February delivery.
justino
New
Username: justino

Post Number: 2
Registered: 1-2014
Posted on Sunday, February 02, 2014 - 9:22 am:   Edit Post

Cool, thanks Mica
justino
New
Username: justino

Post Number: 3
Registered: 1-2014
Posted on Thursday, March 13, 2014 - 2:39 pm:   Edit Post

Hi Mica, did the tuners come in?
terryc
Senior Member
Username: terryc

Post Number: 2179
Registered: 11-2004
Posted on Friday, March 14, 2014 - 2:38 am:   Edit Post

wolverine..the issue with your tarnished tail piece. When these are polished in the factory they are coated with a a laquer to prevent this..if it wears off then air will cause it to dull as it did with my MK Signature. The cure, remove the tail piece and strip the laquer with a chemical stripper and then polish with a metal polish. You can re laquer using an aerosol spray but I didn't bother. Hope this helps
mica
Moderator
Username: mica

Post Number: 8147
Registered: 6-2000
Posted on Thursday, March 20, 2014 - 1:05 pm:   Edit Post

Sadly I had a miscommunication with the distributor, so I now expect the tuners to arrive in late April :-(
justino
New
Username: justino

Post Number: 4
Registered: 1-2014
Posted on Saturday, April 12, 2014 - 2:24 pm:   Edit Post

Thanks, Mica. I will definitely buy one when they're in.

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