| Author | Message | ||
| jon_jackson
Junior Username: jon_jackson Post Number: 47 Registered: 12-2008 |
In September last year, I received my custom Dragon Wing: a wonderful instrument with great tone, exceptional balance and to me, the perfect neck. It was love at first play. Unfortunately, there were two small flaws which necessitated a return to the workshop to correct. Mica was gracious enough to allow me to take a few weeks to bond with the bass before shipping, but the week before Thanksgiving, 2009, I carefully packed it back up in the original case, packing and box and sent it back to Santa Rosa. A few days later, on November 16, 2009 as my wife and I were driving down the coast of Florida for a week’s vacation at Captiva, Mica called me to say she was having a bad day. My two month old bass had arrived with a broken neck. So today, on the first anniversary, I’m pretty bummed. Post Script: Through Mica’s persistence (and perhaps the viral spread of the United Broke My Guitar video), the (internationally known) shipping company finally accepted responsibility and agreed in January to fund a replacement. I’m still waiting for completion, although I saw some progress pictures about a month ago. -Jon | ||
| sonicus
Senior Member Username: sonicus Post Number: 1394 Registered: 5-2009 |
I wish the best for you ! | ||
| mica
Moderator Username: mica Post Number: 7049 Registered: 6-2000 |
Probably was one of the very worst phone calls I ever had to make. | ||
| hydrargyrum
Senior Member Username: hydrargyrum Post Number: 874 Registered: 3-2004 |
What a nightmare. I'm glad the shipping company finally took responsibility. | ||
| jon_jackson
Junior Username: jon_jackson Post Number: 50 Registered: 12-2008 |
Mica told me the person who adjudicated the appeal of their initial denial and subsequently approved the claim was a bass player, so perhaps that helped. | ||
| sonicus
Senior Member Username: sonicus Post Number: 1395 Registered: 5-2009 |
I had a major battle with the USA UPS after they damaged 2 Dolby 360 ( with Cat. 280 SR cards ) rack units that had been shipped to me from Pinewood Studios in England . I had to spend hours for days on the phone with not only the US branch but also the British branch. The British branch were most helpful in coordinating the positive end result with the sender and the USA branch. All in all It took about 4 months or so of hassling but I finally got a settlement. The fact that It took so much time and pressure from me towards UPS is what was so upsetting . | ||
| terryc
Senior Member Username: terryc Post Number: 1425 Registered: 11-2004 |
When I sent my MK to SIMS last year I was so worried that it would end up damage even though it was only being transported within the UK. I wrapped the whople case up in bubble wrap and placed a zillion 'Fragile'stickers on it. That is a bummer with a capital B | ||
| serialnumber12
Senior Member Username: serialnumber12 Post Number: 843 Registered: 12-2004 |
 Dude don't cry this shit happens every fugging day! |
