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Alembic Club » Owning an Alembic » Fun Stories » Archive through November 02, 2005 » Alembic Customer Service « Previous Next »

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Username: bonesrad

Post Number: 38
Registered: 5-2002
Posted on Monday, June 06, 2005 - 8:42 pm:   Edit Post

I just wanted to give praise to the people at Alembic. I recently purchased a set of CX-3's for my Europa from When I was installing them, the E string snapped at the ball. I contacted to see if they would replace it for me. They pointed me to Alembic. So I shot a call to the mothership and spoke with Valentino. He said no problem replacing the string and it would go out that day. Sure enough it showed up today and I slapped it on my bass. I really appreciate it when people step up and do the right thing. Kudos to the folks at Alembic.

Best Wishes,
Username: byoung

Post Number: 72
Registered: 12-2004
Posted on Tuesday, June 07, 2005 - 10:14 am:   Edit Post

I'll bet it really popped when you slapped it on there.

Can't resist the pun, sorry.

Username: paulcissa

Post Number: 24
Registered: 7-2004
Posted on Friday, July 01, 2005 - 9:50 am:   Edit Post

Queue the rim-shot!

Username: mike4magic

Post Number: 2
Registered: 10-2005
Posted on Thursday, October 06, 2005 - 12:25 pm:   Edit Post

Couldn't agree more with you, bones. Everyone I know who has ever dealt with Alembic has nothing, NOTHING but praise for the fine folks. In this day and age, it is refreshing. Thank you, Alembic!
Intermediate Member
Username: j_gary

Post Number: 101
Registered: 6-2005
Posted on Thursday, October 06, 2005 - 2:16 pm:   Edit Post

Ditto gentlemen, I recently shipped an old Series to Alembic with a list of things to be done or repaired. Valentino spend considerable time with me making numerous suggestions to save me unnecessary work and money. If they just built average instruments, I would still be a customer due to their excellent service. Valentino is not only one of them, he is one of us.
Senior Member
Username: richbass939

Post Number: 418
Registered: 11-2004
Posted on Thursday, October 06, 2005 - 6:31 pm:   Edit Post

I couldn't agree more. In this day and age, Alembic would stand out from the rest on the service factor alone.
Hey Mike, if you want, you can start a thread in the "Intro" section and tell us about yourself.
Username: foth

Post Number: 35
Registered: 12-2004
Posted on Saturday, October 08, 2005 - 12:56 pm:   Edit Post

I dunno, I think there's more to it than customer service. There's some serious mojo goin' down there in Santa Rosa!
Intermediate Member
Username: tom_z

Post Number: 190
Registered: 7-2004
Posted on Saturday, October 08, 2005 - 1:31 pm:   Edit Post

I'm with all of you. The relationship of the people at Alembic and their customers transends "customer service." My family and I made the Mothership Connection this past week. We spent the better part of the day Tuesday visiting with Susan and Mica, talking about everything including the guitar that we're having built. They are truly the most genuinely nice folks I've had the pleasure to do business with. In fact, having a guitar built by Alembic somehow doesn't seem like simply business. Susan and Mica were so warm and welcoming, so knowledgeble and yet so down-to-earth, they really made us feel like we were part of the process and indeed like part of an extended Alembic family.

I have always gotten the same feeling when I've called for help with my Skylark or just to order some guitar polish.

Thanks to all the folks at Alembic.

Intermediate Member
Username: essencetimestwo

Post Number: 101
Registered: 8-2003
Posted on Sunday, October 09, 2005 - 7:00 am:   Edit Post

Just wanted to jump in on the GREAT customer service bandwagon. I have had a few dealings with the folks in SR and I have always had superior service. Not only do they stand out far and above other guitar builders, they are better than any other industry at customer service.

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