| Author | Message | ||
| edmouk
New Username: edmouk Post Number: 1 Registered: 2-2009 |
Hi everyone, As I've had some issues with the preamp card of my Series I bass, I decided to send it some 2 months ago (January 26th) to Alembic's for mending, after getting an email from the Alembic Help Desk from which I followed every indication about how to proceed when sending such an item from France to USA. I thought it would take at least 10 days before it gets delivered. But unfortunately, I haven't had any news ever since, even after sending 3 emails to Alembic asking if they had received the preamp card. So I decided to complain to my local post office thinking the package had been lost. But last Friday, I received a letter from the same post office informing me that the US local post office had confirmed the delivery to Alembic Inc. Therefore, I cannot claim for refunding from insurance. Please, if someone from Alembic reads this message, would you mind helping me and confirming (or not) that you received the preamp card from my Alembic Series 1 (serial number 77-617) ? Thanks in avance. Best regards. Fabien | ||
| davehouck
Moderator Username: davehouck Post Number: 7768 Registered: 5-2002 |
Hi Fabien; you might want to try calling. The number is listed here. I think the best time to call is between 10:00am and 4:00pm Pacific Daylight Savings Time. | ||
| edmouk
New Username: edmouk Post Number: 2 Registered: 2-2009 |
Thanks very much for your help Dave. I guess this is the best way to get news. I'll to practice a bit of spoken English before calling ! ;-) Thanks | ||
| davehouck
Moderator Username: davehouck Post Number: 7778 Registered: 5-2002 |
It appears that Mica will be away from the office for a few days; so you may want to wait until Thursday or Friday before calling. More time to practice! | ||
| edmouk
New Username: edmouk Post Number: 3 Registered: 2-2009 |
Hi again Dave I guess I won't need to call them as I've just checked my credit card bank account and it shows a debit from Alembic CA for my preamp card. I guess I now just have to wait and check my letter box ! Good news ! Thanks again for your help | ||
| leonard
New Username: leonard Post Number: 1 Registered: 12-2007 |
Hi!For 3 days I'm trying to contact Alembic by the phone,but nobody answering! I need to order ASAP some parts(i need this part before apr. 5th) for Alembic Rogue I'm not shure about name of this part -it is round,red cylinder,with markings 015-(probably capacitor).It's sitting right on top of 2-way switch.I will send you a picture of that broken part.I would like to know-what kind of part is it and how to contact to Alembic to order it? Thank you, Best regards Natalia Ochagova  | ||
| davehouck
Moderator Username: davehouck Post Number: 7783 Registered: 5-2002 |
Hi Natalia; as alluded to above, Mica, Susan and Mary have been focused on a non-work related issue that has taken them away from the office for the past several days. While this issue is still on-going, it appears to me at the moment that some aspects of the issue have been resolved and that tomorrow, Thursday, may be a good time to call. | ||
| leonard
New Username: leonard Post Number: 2 Registered: 12-2007 |
Thank you,Dave! | ||
| leonard
New Username: leonard Post Number: 3 Registered: 12-2007 |
By the way!Can someone tell me,what is the name for that small red cylinder part,with markings 015?Is that a capacitor?I'm trying to help to my friend,who has Alembic in Russia and has a problem with that broken part...Thanks!!! Natalia | ||
| slawie
Member Username: slawie Post Number: 67 Registered: 8-2002 |
It is a resistor. Take it out and over to an electronics dude. They should be able to measure it with an Ohmmeter and give (sell) you a suitable replacement. slawie | ||
| cntrabssn
Junior Username: cntrabssn Post Number: 46 Registered: 6-2002 |
Hello Natalia, That part is capacitor, as you thought. It's an axial lead type with a value of .015uF. It may be a polystyrene cap, but I'm not sure about that. Here's a related thread: http://alembic.com/club/messages/394/51966.html - nate. | ||
| slawie
Member Username: slawie Post Number: 68 Registered: 8-2002 |
D'Oh slawie | ||
| mica
Moderator Username: mica Post Number: 5984 Registered: 6-2000 |
Natalia got a hold of me yesterday afternoon. There's a little care package on its way today. | ||
| fc_spoiler
Senior Member Username: fc_spoiler Post Number: 830 Registered: 5-2006 |
Any chance on email reply? ;-) I would like to see some extra Maple & Ebony in one of the two huge glue presses :-) (Message edited by fc_spoiler on March 27, 2009) | ||
| fc_spoiler
Senior Member Username: fc_spoiler Post Number: 832 Registered: 5-2006 |
Mica? Let's get this started asap ;-) | ||
| fc_spoiler
Senior Member Username: fc_spoiler Post Number: 844 Registered: 5-2006 |
It's been about 5 months since my first request for a quote now, realy getting on my nerves... Did you get my mails? | ||
| mica
Moderator Username: mica Post Number: 6054 Registered: 6-2000 |
Hmmm.. You should see one in your inbox tonight, even before your last post. Please let me know if you've received it. The message is from my mom, Susan. | ||
| fc_spoiler
Senior Member Username: fc_spoiler Post Number: 845 Registered: 5-2006 |
I just got the quote from Edwin, thanx! The email adres on the quote is wrong ;-) Says: fclandtsra, must be: fclandstra I am sure this is going to be a killer bass and worth the wait :-) | ||
| mica
Moderator Username: mica Post Number: 6057 Registered: 6-2000 |
Well, that would explain the lack of emails from me - but fclandtsra must be wondering why I am sending them quotes on fancy guitars since the message was not returned. Ha! | ||
| davehouck
Moderator Username: davehouck Post Number: 7897 Registered: 5-2002 |
You would think that fclandtsra would eventually break down and just order the bass. | ||
| fc_spoiler
Senior Member Username: fc_spoiler Post Number: 846 Registered: 5-2006 |
:-) Just sealed the deal with Edwin :-) :-) I had to let go of one option due to lack of budget, but I know it's going to be awesome. From the quote: **JPJ pickups with on/off switch/ 2-way Q switch for each pickup/ Master Volume/ Mono out I did specify Filters + 2-way Q switch, I guess that's a slip of the keyboard? | ||
| davehouck
Moderator Username: davehouck Post Number: 7899 Registered: 5-2002 |
Congrats!!! My guess is that Q switches don't come without filters, so I'm thinking slip of the keyboard. But you might want to shoot her an email to confirm. | ||
| edmouk
New Username: edmouk Post Number: 4 Registered: 2-2009 |
Hi there ! Still no news of my preamp card... :-( Hope it's not got lost. | ||
| davehouck
Moderator Username: davehouck Post Number: 8191 Registered: 5-2002 |
Fabien; I'll try to contact Mica. | ||
| mica
Moderator Username: mica Post Number: 6179 Registered: 6-2000 |
I contacted Fabien yesterday by email. He should have his card very shortly. | ||
| davehouck
Moderator Username: davehouck Post Number: 8192 Registered: 5-2002 |
Thank you Mica! | ||
| jazzyvee
Senior Member Username: jazzyvee Post Number: 1539 Registered: 6-2002 |
Hi Mica, since you are around. Any chance you could get that information to me asap as I need it before middle of next week. Regards Jazzyvee | ||
| mica
Moderator Username: mica Post Number: 6180 Registered: 6-2000 |
Hi Vince, Your email arrived while I was at lunch. I'll send you the RVI asap. | ||
| edmouk
New Username: edmouk Post Number: 5 Registered: 2-2009 |
Thanks very much to both of you, Dave and Mica ! Great to hear from you. I'll send a post when the preamp is delivered. Best regards. | ||
| edmouk
New Username: edmouk Post Number: 6 Registered: 2-2009 |
Hi, The preamp card and the jack socket were delivered today. Dave and Mica, thanks very much again for your help. One last thing, please, do you know if I can find a link on the Alembic forum showing a wiring diagram of a S I jack socket (mono or stereo)? Thanks in advance. | ||
| edmouk
New Username: edmouk Post Number: 7 Registered: 2-2009 |
I think I've found what I need here : http://alembic.com/club/messages/16271/29811.html?1152754164 |
